Infractions (MED)
When a payer disputes a Pix via Bacen's MED (Special Refund Mechanism), an infraction is created in your account. Use these endpoints to list, investigate and submit a defense.
When to use each one
| Question | Endpoint |
|---|---|
| Which open infractions are in my account? | GET /user/infractions |
| Detail of a specific infraction | GET /user/infractions/{id} |
| I want to contest the dispute | POST /user/infractions/{id}/defenses |
| Which defenses have I already submitted for it? | GET /user/infractions/{id}/defenses |
| Detail of a specific defense | GET .../defenses/{defenseId} |
The deadline to respond to an infraction is set by Bacen, usually 72h. Without a defense within the deadline, the amount may be refunded automatically. Configure an internal alert when receiving the infraction via callback.